FAQ
Reservations and Check-in
Is an advance payment required to confirm a reservation?
Payment can be made via a secure payment link, by card, or by cash upon arrival.
What time is check-in?
Check-in starts at 3:00 PM. If you’d like to arrive earlier, we can store your luggage at reception, or if your room is ready, we can deliver it in advance.
What time is check-out?
Check-out is until 11:00 a.m. Late check-out is available for an additional fee. We can also store your luggage, and you can enjoy the forest and shared areas.
Can I modify or cancel my reservation free of charge?
It depends on the cancellation policy of the contracted rate.
What is the Cancellation Policy?
- All cancellations must be made in writing and confirmed by Chilamate Rainforest Eco Retreat.
- Cancellation policies are as follows: Full refund if canceled at least 45 days before the reservation date.
- Partial 50% refund if canceled between 45 and 15 days before the reservation date.
- There is no refund if cancelled 14 days or less before the reservation date.
- There are no refunds for late cancellations.
Rooms
Do you have air-conditioned rooms?
Yes, we have air-conditioned rooms. These are not located near the forest, but in the parking area (Riverside Lodge), facing the Sarapiquí River.
Is smoking allowed in the rooms or balconies?
No, the hotel is 100% smoke-free. We have designated smoking areas outside the buildings.
Can I request an extra bed or crib?
Yes, subject to availability.
Do the rooms have private bathrooms?
Yes, all rooms have a private bathroom except room #13.
Services and Amenities
Is breakfast included in the rate?
All our accommodation rates include breakfast.
Do you have a swimming pool?
We don’t have a pool, but you can enjoy the beautiful Sarapiquí River, where you can swim and enjoy nature.
Should I reserve a parking space?
It’s not necessary, it’s free for guests and we always have security.
Do you offer airport transportation?
Yes, with prior reservation and additional cost.
Is there Wi-Fi in the hotel?
Yes, it’s free and it’s in all the common areas.
Do you have laundry service?
Yes, with additional charge.
Food and Beverages
Is the restaurant open to the public?
No, the restaurant is only for guests and special visitors. If you’d like to come to our restaurant, please contact us to make a dinner reservation.
Do you offer vegetarian, vegan, or gluten-free menus?
Yes, we’re experts! We can accommodate all types of allergies or intolerances with advance notice.
What time is breakfast and dinner served?
You can reserve your space for breakfast between 7-8:30 am and for dinner between 6-7:30 pm.
How far in advance should I reserve dinner?
We ask that you reserve dinner no later than 3pm on the same day.
Is there a shared kitchen for guests to use?
Yes, there is a shared kitchen that guests can use.
Policies
Are pets allowed?
Yes, in certain rooms, only small pets are allowed.
What happens if I damage something in the room?
A charge will be applied according to the cost of replacement or repair.
Security
Are there security personnel?
Yes, 24/7.
Is it safe to leave your car in the parking lot?
Yes, there is 24/7 security.
Is the bridge safe to cross?
Yes, you can cross in light vehicles such as cars and small trucks. Vehicles weighing more than 2 tons are not permitted.
Where can I swim in the river, what are the safe areas?
It depends a bit on the day and time, it’s better to ask at reception and we can direct you to our favorite places
Groups
What types of groups do we serve?
Wellness retreats, corporate teams, school and university groups, families, and associations. We design customized programs based on goals, ages, and interests.
What is the capacity and how are the rooms distributed?
Depending on the configuration, we may propose options in different categories (including Riverside Lodge with A/C, family and double rooms). Tell us your group size and we’ll put together the most comfortable layout. We can host 60+ people depending on the distribution.
How far in advance should I book?
The ideal is 3–6 months in advance (especially during peak seasons). However, please write to us, we can sometimes accommodate groups with less time.
Do you offer meeting/workshop spaces?
Yes. We have outdoor areas and open rooms for circles, workshops, classes, and simple presentations. We can assist with basic logistics (chairs, tables, and a simple projector upon request).
Do you include food for groups?
Yes. Daily breakfast is included. Dinners and lunches are available by request. We serve special diets (vegetarian, vegan, gluten-free) with prior notice.
What activities do you recommend for groups?
- Connection with nature: Nature walks, Birding, Forest Therapy (guided or self-guided), Night Walks.
- Adventure: Rafting (all levels, including night rafting), kayaking/SUP, canopy, MTB/quads.
- Culture & community: Farm cooking class at a local home, farm visits (organic and cooperative), chocolate/coffee tour, and experiences with local communities.
- We coordinate transportation and certified guides when applicable.
Can we have exclusivity of the space?
Depending on the size of the group and dates, exclusive use is possible. Ask us about the minimum requirements.
Is there access to your own forest?
Yes. The retreat is immersed in 42.8 hectares of rainforest with self-guided hiking trails and a Forest Therapy path.
What about security and insurance?
We work with certified local guides and operators with safety standards and who provide the required equipment (e.g., life jackets). We recommend that each participant have travel insurance.
How are transfers and logistics handled?
We can organize private transport (airport–retreat–activities) and coordinate schedules according to the group’s itinerary.
Do you offer institutional billing and installment payments?
Yes. We issue receipts/invoices and we can plan payments in stages if required.
What is the pricing and cancellation policy for groups?
We work with group rates depending on size and season. To confirm dates, a deposit will apply and the change/cancellation policies specific for groups will be sent with the proposal.
What should I share to receive a proposal?
Tentative dates, number of people (adults/children), room type, trip/retreat objectives, activities of interest, special diets, and transportation needs.
What is the Contact for groups
📧 groups@chilamaterainforest.com
📲 WhatsApp: +506 8992 1611
Activities
Do you organize local tours or activities?
Yes, our reception team is trained to provide assistance and information on local activities.
Do you have special rates for large groups or families?
Yes, depending on the activity family or group rates may be available, please enquire upon reservation.
Do I need to book activities in advance or can I do so upon arrival?
You can book upon arrival, subject to availability. To ensure availability and time, we recommend booking in advance, especially during peak season and for activities that require external coordination (e.g., rafting, SUP/kayak, private guides, cooking classes, and dinners). Reservations/inquiries: info@chilamaterainforest.com · WhatsApp +506 8748 2287.